TradeReply Privacy Policy

How We Use Your Information

Service Provision: Your personal data is used to provide, maintain, and improve our services, process transactions, and communicate with you about your account and our services.

Personalization: We use your data to personalize your experience on TradeReply, showing you content and features that match your interests.

User Account: We use your contact details to:

• Authenticate and secure your user account.
• Confirm and manage your user account.
• Verify email addresses and phone numbers.
• Provide subscription services for paid users and communicate about those services.
• Send essential billing or subscription notifications from our payment processor (opt-out not available for those mandatory messages).

Broker API Data: If you connect your broker accounts to TradeReply or transmit trading data through our APIs, we will collect and process relevant trading history, portfolio identifiers, positions, and related metadata in order to provide analytics, compliance reporting, and account verification. This data is handled securely and in accordance with financial regulations.

Deletion of User Account: You may discontinue use of our website and/or application and request account deletion at any time by logging in and selecting Delete My Account in your Privacy Settings page. Once submitted, your account will be scheduled for deletion 30 days after the request. During this period, you may cancel the deletion process at any time.

Be aware that upon requesting account deletion, we will remove the personal data you have provided to us. However, certain data, such as your contributions to our marketplace or platform and messages sent to other users, will be retained as they are integral to our system. This retention is necessary to preserve the platform's integrity.

For legitimate business purposes and to comply with legal obligations, including tax laws, audits, and security requirements, we are required to retain specific data for an extended period. This includes, but is not limited to, transaction logs, financial records, addresses, and employment details. The retention duration for each type of data will adhere to relevant legal requirements, which can be up to 10 years.

Please note that search engines (such as Google) and other third parties may retain copies of your publicly available information even after your account has been deleted.

Third-Party Account Connections and Data Deletion: If you create or connect your TradeReply account through a third-party platform (e.g., Facebook, Google, or Apple), removing TradeReply from that platform will revoke login access via that method only. Your account and associated data will remain active on TradeReply unless you request deletion.

To request permanent deletion, use the Delete My Account option in your Privacy Settings page. You must be logged in to access this option. If you cannot access your account, first review our Troubleshooting Login Issues guide. If issues persist, follow the instructions in our Requesting Account Deletion or Data Access article.

Analytics and Improvements: We analyze usage and interaction data to develop new features, improve our services, and better understand trends. This may include device identifiers, advertising IDs, interaction events, network information, and general device metadata. We use only pseudonymous data for these analytics. We may partner with analytics providers, including Google Analytics, Google Tag Manager, and Firebase.

Marketing: We may send you marketing emails about TradeReply products or services you have used, including new features, events, or promotions. You may opt out of these at any time by using the unsubscribe link in our messages. We will only send promotional content beyond your subscriptions with your consent.

Help Center: When you open a ticket through our Help Center, we may use your contact details, device information, server logs, and any supporting material you provide to resolve your request.

API and Widget Usage: When you access and interact with our APIs or widgets, we may collect and process usage data, device details, and user inputs to monitor functionality, troubleshoot issues, and enhance your experience. All data is handled securely in accordance with this privacy policy.

Sharing Your Information

Third-Party Service Providers: We may share your personal data with third-party service providers to deliver our services, provide IT hosting, process payments, or deliver advertisements. These providers are obligated to protect your data and use it only to perform contracted services.

Google reCAPTCHA: We use Google reCAPTCHA on our Website to protect against spam and abuse by distinguishing between human users and automated access. reCAPTCHA collects data such as IP address, browser type, interaction date and time, cookies, and user interaction data like mouse movements and clicks. This information, processed by Google in line with their Privacy Policy, is used solely for security purposes. By using our Website, you consent to the data processing by Google reCAPTCHA as outlined in their policies. You can learn more about Google reCAPTCHA here.

Payment Information: Paid Users are required to submit payment details (such as name, postal address, and payment card or account information). We use Stripe as our secure primary payment processor to handle these transactions. Stripe may also process your payment method through Apple Pay or Google Pay if you choose those options during checkout. In the future, we may also support Meta Pay (Facebook Pay) as an alternative, in which case Meta may receive your payment credentials for processing. We do not store full payment card details on our own servers. For more information on how these processors handle your data, please visit:

• Stripe Privacy Policy
• Apple Privacy Policy
• Google Privacy Policy
• Meta Privacy Policy

During the payment process, if there are any issues processing your payment method, we will use your provided contact details to communicate with you about your account or subscription.

Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities, including compliance with tax laws, regulatory requirements, law enforcement requests, court orders, and subpoenas. Additionally, information may be shared to protect the rights, property, or safety of our company, users, or others, and during business transactions such as mergers or acquisitions or sale of all or a portion of our assets where your information may be transferred as part of that transaction. All disclosures are made in accordance with applicable laws and regulations, ensuring transparency and privacy to the fullest extent possible.

Advertising: Our Website features advertisements, and we employ remarketing and tracking tools to enhance the relevance and effectiveness of these ads. Through remarketing, we can present targeted ads based on your activities on other websites, making sure the ads you see are more relevant to your interests. Tracking tools allow us to gather information about ad impressions, clicks, and user actions on our Website, helping us evaluate the success of our ad campaigns. We only collect pseudonymous data for these purposes. We use the following services for our advertising, remarketing, and tracking efforts, including Meta Pixel, Google Ads, and Google Ad Manager, to serve personalized ads. These tools collect pseudonymous data such as ad impressions and click metrics. You can manage your consent preferences, including “Do Not Sell or Share My Personal Information,” through our Cookie Settings link in the footer of our site, which allows you to configure preferences based on your location, although essential cookies cannot be turned off.

• Meta Pixel: This tool helps us measure, optimize, and build audiences for our advertising campaigns. For more information on Meta’s data practices, please see Meta’s Data Policy.
• Google Ad Manager and Google Ads: These services assist us in serving ads and measuring their performance on our site. For details on how Google uses your data, please review Google’s Privacy Policy and their Privacy & Terms.

These practices ensure our advertising remains pertinent and effective while maintaining user privacy and data security, meaning we will only share basic metrics such as impression and click metrics – not personal data.

Internal Marketplace: When you use our internal marketplace to purchase digital and physical products, we collect information such as your name, contact details, shipping address, and payment information to process transactions and provide customer support. Transaction data, including product descriptions, prices, and dates, is recorded to manage orders and support returns or disputes. Sellers must provide contact details, payment information, and product listings to facilitate transactions. Relevant transaction information may be shared with payment processors and shipping carriers, and limited data may be shared with sellers for order fulfillment. All payment transactions are securely processed using industry-standard encryption, and payment card information is not stored on our servers. Users can manage their personal information and transaction history through account settings and contact support for account deletion or data inquiries. We retain transaction records to comply with legal obligations, including tax laws and financial regulations, typically for up to 10 years. For more details or concerns about our data handling practices, please contact our support team.

Your Rights

You have the right to access, correct, delete, or restrict your personal data, and to object to processing. You also have the right to data portability and to withdraw consent at any time. Additionally, you can manage your cookie preferences, including targeted advertising, personalization, analytics, and “Do Not Sell or Share My Personal Information,” through the Cookie Settings link in our footer, which will adjust settings depending on your location.

Data Security

We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits to ensure the integrity and confidentiality of your information. Our security protocols are designed to safeguard data during transmission and storage, and we continuously update our practices to respond to emerging threats and vulnerabilities.

Despite our rigorous efforts, it is important to acknowledge that no internet-based service can be entirely secure, and we cannot guarantee absolute security. We encourage you to take precautions to protect your personal information, such as using strong passwords and avoiding sharing your login credentials.

Your data plays a crucial role in maintaining the security of our platform. It enables us to monitor for suspicious activities, detect and prevent fraud, and enforce our Terms of Service. By analyzing user data, we can identify and address potential security threats more effectively, ensuring a safer experience for all users.

In the event of a data breach, we have incident response plans in place to promptly address and mitigate the impact. We will notify affected users and relevant authorities as required by applicable laws and regulations.

For additional information about our data security practices or if you have any concerns regarding the security of your data, please contact our support team. We are committed to safeguarding your information and continuously enhancing our security measures to protect your privacy.

We also retain trading data, broker API data, financial records, and technical signals (including device-level identifiers) for as long as necessary to fulfill our legal, tax, anti-money laundering, and compliance obligations, which may require retention for up to 10 years or longer depending on applicable financial recordkeeping laws. We apply the same security measures to these data types as to all other personal data described in this policy.

Children and Sensitive Information: Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered personal data from a user under the age of 18, we will take steps to delete such information promptly. Parents or guardians who believe that their child may have provided us with personal information should contact us so we can ensure that the data is removed.

Additionally, we do not collect or process any personal information related to politics, religion, race, ethnicity, sexual orientation, gender identity, health status, biometric data, or genetic information. Our focus is on providing a secure and user-friendly experience, and we are committed to respecting and protecting the privacy of all our users.

For any questions or concerns about our data collection practices or to report any potential issues, please reach out to our support team. We are dedicated to maintaining a safe and respectful environment for all users.

European and United Kingdom ("UK") Data Protection Laws

We are committed to protecting the privacy of individuals subject to European and United Kingdom (UK) data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act. As the data controller, we collect and process personal data to provide and improve our services, communicate with users, process transactions, and ensure security. We rely on legal grounds such as consent, contract performance, legal obligations, and legitimate interests for processing your data. You have rights under GDPR and UK law, including access, rectification, erasure, restriction, data portability, and objection to processing. To exercise these rights or for any inquiries, please contact us.

We may transfer your personal data to countries outside the EEA and the UK with appropriate safeguards in place. We retain your data only as long as necessary for the purposes it was collected or as required by law, with retention periods varying based on data type and legal requirements. If you believe your privacy rights have been violated, please contact us so we can rectify the issue and you can also lodge a complaint with your local data protection authority.

Please note that technical signals and advanced device-level identifiers, used for security, fraud prevention, and financial compliance, may also be transferred outside the EEA and the UK under Standard Contractual Clauses or equivalent safeguards, and will be subject to the same protective measures as other personal data.

California Consumer Privacy Act ("CCPA") Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal data we collect, the right to request the deletion of your personal data, the right to opt-out of the sale of your personal data (though we do not sell personal data), and the right to non-discrimination for exercising your CCPA rights.

To exercise your CCPA rights, you can submit a verifiable request by contacting us. Please provide sufficient information to verify your identity and specify your request. We will respond in accordance with CCPA requirements. We may collect categories of personal data such as identifiers, commercial information, internet activity, geolocation data, and professional information.

You may also manage your cookie and tracking preferences, including the right to opt-out of certain targeted advertising or the sharing of personal data, through the Cookie Settings link in our site footer. This tool allows you to exercise your “Do Not Sell or Share My Personal Information” rights in line with CCPA requirements and based on your location. Essential cookies cannot be disabled as they are required for the proper functioning of the Site.

Contact Us

If you have any questions about this Privacy Policy or any matter regarding personal data processing, please contact us using this form or via post at:

TradeReply LLC.

2208 Plantation Lakes Cir

Sanford, FL 32771

By using TradeReply, you agree to the collection and use of information in accordance with this Privacy Policy.